FAQ


 

Index

1. Delivery and Shipping

2. Ordering

3. Product

4. Image

5. Payment

6. Collaborating with Us

7. Getting Paid

 


1. Delivery and Shipping

 

How long does it take to receive my ordered item?

 

It would take 2 to 3 working days to process your order as our all products are make to order. 

 

How can I track my order?

 

Orders will be delivered by registered mail service or other delivery services depending on the destination. We will email you the tracking information when the order is shipped. Please note that carrier's tracking information may only be available in 2-3 business days after the order is shipped.

 


2. Ordering

 

How can I be sure my order was placed successfully?

 

We will send you a confirmation email after every completed purchase. If you did not receive this confirmation or have any other queries about your order, please email us*.

 

How do I make changes to my order?

 

Simply email us* within 24 hours. Be sure to include your order number and details of change in your email.

 

 

What is your return policy?

 

If you are not happy with your order, do not hesitate to contact us via email* as soon as possible. You will need to take pictures depicting your concerns. We will work with you to guarantee your satisfaction.

 

Should you wish to return your item(s), please email us with the reason of return within 10 days from the receiving your order. Returns without prior communication with us will not be accepted.


3. Product

 

What is the color and finish of the Phone Case?

 

Our phone cases are translucent and not crystal clear. Our cases are made of hard polycarbonate material, not from soft rubber or silicon.

 

4. Image

 

What is your privacy policy with regards to the use of my images?

 

We’ll never use your images in any manner other than to print them for you. You may check out our Privacy Policy.

 

What is the requirement of an image in order to make the best possible print?

 

While we specialize in working with images of all sizes, typically a file size of 200KB or greater is enough for us to print.

 

Please note that some social networks (e.g. Facebook) will compress the image and reduce the image resolution when uploading. We recommend you to use the image with the higher original resolution to preserve more detail of image. You can use the following guideline for a better image quality:

 

- Select the High Quality option when you upload the photo to social networks

 

- Upload your original image taken by camera or phone, instead of uploading the image from a social network.

 

Your uploaded image size is displayed in the bottom-left corner of the Product Customization screen. Alert message will be displayed if the image does not meet the minimum requirement for the selected product.

 

What image file types do you accept through the site?

 

Our web uploader accepts JPEG and PNG.

 

If you have an image file type not supported by our uploader, please email us*. We will provide you with alternate solutions.

 

How can I print the image with transparent background?

 

Image should be saved in PNG format with alpha transparency. On the Internet, there are many web utilities that can help you convert your background to transparent.

 

Our web customization interface fully supports PNG file with alpha transparency. You can choose your color of your phone to see how the image is matched with your phone, directly on our product customization screen.

 


5. Payment

 

Do you accept Credit Card payment besides PayPal?

 

We do accept credit card payment. You can use the Credit Card on the PayPal payment page without having or logging to PayPal account.

 


6. Collaborating with Us

 

How can I join your artist collection to sell my design?

 

We welcome all artists around the world to join our artist collection. Artists will get paid from each sale. Please email us* with the link to your portfolio and social media accounts.

 

What is the requirement to submit my artworks?

  

Regarding you artwork:

  • You should own the full rights
  • We do NOT claim any ownership rights
  • You should grant to us the non-exclusive rights to use, modify, reproduce and sell

By submitting your artworks to us, you are agreeing to these terms. You can terminate collaboration anytime. We will remove your design from our web after termination.

Regarding the image requirement:

  • We can accept most image file format such as jpg, png, psd, ai, svg. 
  • For each design, ideally, you can provide us 3 layout versions: landscape (for pouches, laptop skins), portrait (for phone cases, drawstring bags) and square (tote bags). If only one layout is provided, we will crop the image for different products.

Our minimum image resolution requirement is:

  • Portrait: 1300x2000px
  • Square 2000x2000px
  • Landscape 2000x1300px

 


7. Getting Paid

 

When do I get paid?

 

Payments are usually processed before the 7th day of the month, with a 30 day per purchase grace period from date of sale. Example, if you sell something on 20 Aug, it is clear on 20 Sep and then the payment is processed before 7 Oct. This grace period is to cater for any returned or cancelled purchase.

 

How much do I need to make before I get paid?

 

There is payment threshold USD20. If you have reached this threshold, you will get to paid in the next payment cycle.

If you have not reached this threshold, you can request to get paid. Please submit your request via email.

 

How do I view a record of my sales and payments?

 

You can find a complete record of your sales in the Order Detail. Your Payment History provides a complete account of any previous payments made. It includes the date of payment, the method of payment, and the amount paid.

 

 

* Email us at service@pixodecor.com